Trial Staff

• Trial staff are newly hired staff that need to go through an orientation period.

• They are observed for displaying the proper attitudes and behaviour that are expected and required in regular staff. If within a week they do not meet the expectations outlined and agreed upon in their applications they are released from Trial and demoted back to patron status.

• During this week, fellow Staff, Managers, Co-Owners and the Owner will be closely observing Trial Staff and will keep a record of their attitudes and behaviour--be it good or bad.  Their evaluations will decide on if Trial Staff are released from Trial, or if they are promoted to regular staff.

• While in this orientation period, Trial Staff should be aware that they are not held to the same regard as Regular Staff, and are on the lowest end of the tier. But with experience, knowledge, hard work, and time comes respect.

Regular Staff

• Regular Staff have passed Trial orientation and take care of basics and deal with the guests on a daily basis. They may intervene on patron problems, and assist where appropriate. They are encouraged to try and resolve staff member issues (arguments, stress) before reporting them to a manager.

• With this said staff members should NEVER enforce punishment of their own discretion over another staff member; this decision lies with Managers, Co-Owners, or the Owner.

• Regular staff should be aware that they are all equal, and there is never an appropriate time to act ‘higher’ then your fellow staff member. It is advised however, to listen to the wisdom of a senior staff member as they have been around longer and are more experienced.  If you do not feel that senior staff member is advising you in the best interest of the dream, retain logs and screenshots and report the issue to a manager.

• Following common sense is your best defence.

• Staff members are also limited to three alts (alternative characters) and no more.

• If staff members feel there is a problem with a manager, they should skip the tier and go to a co-owner or higher. In case of a co-owner, they should go straight to the owner.

Managers

• Managers are the third rank in the tier, and require mature and level-headed attitudes and behaviours at all times. They generally deal with staff problems that may arise at any point in time and before taking action, must get the approval of the second manager or a higher-rank in command.

• When approaching the second manager they need to have a basic overview of what is going on. Logs of the incident, each side of the story, a screenshot if applicable, and a punishment they find suitable. The second manager may hold discretion if they find the punishment to be too lenient or severe and should a second manager be unavailable the first manager should seek the wisdom of a co-owner or owner.

• Mangers may also choose to ease staff quarrels by holding meetings with the two instigators and acting as a neutral party who seeks peace to quell that conflict that has arisen. If the mediation period fails to resolve the conflict, a Manager to should seek assistance from a co-owner or higher for more assistance.

• A manager may hold it within their own discretion to enforce punishment on certain situations that require immediate resolution (trolls, spammers, non-E8, ect.) and apply punishment only as necessary.

• All incidents regarding the intervention of a Manager must be documented on the appropriate forum with accurate information and the resolution of the issue.

• They are also in charge of making sure trial staff members are trained in commands and follow the chain of command. If a manager is unable to train trial staff at the current time, they must make sure to seek assistance from regular staff who are qualified and deemed appropriate for teaching(as we do not want new staff to pick up bad habits).

• A manager should act with discretion and maturity with their actions, as they are a role model for regular staff and new trial staff; powers should never be flaunted.

Co-Owners

• Co-owners rank fourth in the tier, and like Managers require mature and level-headed attitudes and behaviours.

• Co-owners are to hold meetings between every 2 weeks to a month (giving them 2 week leeway since we can all be off somewhere some days). These meetings will include the enforcement part of the executive. Co-owners will assign duties to those lower on the tier when it comes to updates.

• They will make sure each member has one task at a time and no more or no less than that. Another task will not be given until the first one is complete and no more tasks will be handed out until everyone has been given something to do (if qualified.).

• Co-owners, like managers, are allowed unlimited number of staff shared alts. If a manager or a normal member of the staff team are brought up, the majority vote will be the decision made.

• They are second in command and may vote out and over the decision of a manager, but must for-warn the manager who has been over-ruled.

• They will discipline managers if it is necessary for them to do so.

• They have the ability to fire and hire on trial staff members as well as promote them accordingly.

• They also will be in charge of handling permanent homes.

• Should managers feel that a co-owner is out of line, they should break tier straight to the owner to address the problem.

• If co-owners change the punishment a manager has decided on in regards to regular staff problems, the managers choice of punishment should be listed in the log as well as the new punishment advised, as well as the name of the manager or co-owner who approved/disapproved the punishment.

Owner

• Owners are the fifth and highest rank in the tier.

• Unlike Co-Owners and Managers, the owner has full control over the dream. Treeki (the owner) has final say over all actions in the tier, and is to be informed of all important decisions before they are implemented by Co-Owner or Managers.

• It is best to seek his advice and guidance if Co-Owners or Managers are confused on a topic.

• He does not need to seek the advice of other members of management, and may make and follow rules of his own discretion as he deems necessary.

• The owner is responsible for technical and developmental levels of Cypress Homes. Treeki is in direct control of the website, dragon speak codes/database entries, the bot, and proxy updates.